Health Informatics & Strategy
Optimizing clinical workflows and EMR systems to enhance patient care and data.
An engagement should start with the systems involved, the people responsible for them and the outcome the organization wants to achieve. Agree the work, dependencies, acceptance criteria and operating responsibilities before implementation. The scope and deliverables below are discussion points, subject to the requirements of each project.
Planning the engagement
- Map clinical and administrative workflows with their owners
- Identify information quality and usability requirements
- Agree workflow acceptance, training and change responsibilities
Questions to resolve
- Where does the current workflow create avoidable effort or unclear responsibility? Observe the journey with clinical and administrative stakeholders.
- What information is needed at each decision point? Review data definitions, usability, completeness and responsibility for correcting errors.
- Who will validate and adopt the changed workflow? Agree representative scenarios, training needs and a process for reviewing unintended effects.
Service requirements, credentials and project evidence can be discussed during a consultation. The published information describes areas of work; it does not promise a particular outcome or service level.